| |
|
Dial "1500" and get all
the Information about your BSNL b-fone 24 hrs, 365 days. |
| Call centre services are
now available at: |
For all Districts of AP.
In other places where 1500 is not available, Similar service is availabe by
dialing 1991.
|
| How our Call Center Works: |
Your call is received by an Interactive Voice Response
system(IVRS), which guides you to the appropriate Customer
Care Associate(CRA) for assistance.Relevant personal data
simaltaneously shows up on our CRA's screen to expedite handling of the call.
Also you can leave your message in the Call Center Voice Mail Box and our
Customer Care Associate will revert to you.
|
| State-of-the-art Infrastructure |
| BSNL'S Call Center operates on
State-of-the-art Technology,including |
-
Computer Telephony Integration (CTI) enabled PBX
-
CTI Server *Database Server*IVRS*Voice Logger& *CRA's Desktops networked in
a LAN. The LAN is interfaced with backend database like DOTSOFT & FRS
|
| Range of Services offered |
-
Information on Billing ,Payment Enquiry , Bill Payment Centers ,Current schemes
of b-fone.
-
Commercial Enquiry on New Phone connections , Safe Custody, Shift, STD
Provision
-
Removal ,Provision of Phone plus services,Centrex, ISDN, I-net, ITC Cards,
Sancharnet.
-
Commercial Information with respect to leased Circuits , IP-VPN, MPLS-VPN.
-
General information about all new schemes launched by BSNL
-
You can also register your grievances with the help of Customer Care Executives
|
| Value Added Features |
| web Call Back :
Whenever this option is chosen from website http://www.ap.bsnl.co.in , you will
be prompted to post the in the query along with the expected time of call back
from Call Centre over phone or the e-mail. Call Centre will accordingly will
initiate the web call back to furnish the information as desired by you. |
| FAX on
Demand : Any type of application form or any duplicate
bill will be sent over FAX as per your request. |
Cutomer Relation
Management : A Customer Management Suite is designed
containing the instant Action information , Navigation menu, Customer Profile
,Menu dependent Data from & Telephone Operation. This will facilitate the
CRA to browse through customer profile while talking to the customer.
|
| Preview Dialer :
This is a facility which automatically initiates call back to customers on to
the desired customer telephone numbers. |
Facilities within Call
Center:
A facility of recording 8 simaltaneous conversations between customer and CRA
is possible through Voice Logger. The Supervisory Positions are equipped with
facilites to guide CRA for responding quickly to your calls. The Grievances
Handling System (GHS) facilitates booking of grievances and automatic
assignment to the concerned officer, escalation to higher authority and tracks
the status of all pending cases.
|
| |
